It can in fact be difficult to determine when something becomes an internal complaint. Does an informal verbal discussion with a lecturer about problems, issues, complaints constitute a potential complaint? Or, what if you start to appeal a decision and then become influenced by others to abandon the appeal? Or, you are time barred from […]

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In 2012 the Office of the Independent Adjudicator (OIA) introduced the Annual Letters. The Annual Letters are open letters to each Higher Education Institution (HEI) detailing the number of student complaints received by the OIA in respect of that HEI. The purpose of the introduction of the Annual Letters was to create transparency in respect […]

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